1. Introduction
TPH Business Consultancy Services ("we," "us," or "our") operates CallView, a human-in-the-loop AI voice platform for B2B sales operations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
We are committed to protecting your privacy and handling your data in an open and transparent manner. Please read this policy carefully to understand our practices regarding your personal data.
3. Information We Collect
3.1 Information You Provide
- Account Information: Name, email address, company name, phone number, and billing information when you register for CallView
- Voice Samples: Audio recordings provided for voice cloning purposes
- Scripts & Content: Sales scripts, objection handlers, and call flows you upload to the platform
- Prospect Data: Contact information and business data in your call lists
- Communication Records: Emails, support tickets, and other correspondence with us
3.2 Information Collected Automatically
- Call Recordings: Audio recordings of AI-conducted calls for quality assurance and training
- Call Transcripts: Text transcriptions of conversations
- Usage Data: How you interact with the coaching console, features used, and session duration
- Device Information: Browser type, operating system, IP address, and device identifiers
- Analytics Data: Call metrics, conversion rates, and performance statistics
3.3 Information from Third Parties
- CRM Data: Contact and account information synced from your integrated CRM systems
- DNC Registry: We check numbers against the National Do Not Call Registry
- Payment Processors: Transaction data from payment processing partners
4. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide the CallView platform, including AI calling, voice cloning, and the coaching console
- Account Management: To create and manage your account, process payments, and provide customer support
- AI Training: To train and improve our AI models using your scripts and call data (with your consent)
- Compliance: To ensure calls comply with TCPA and other regulations, including DNC scrubbing
- Analytics: To provide performance reports and help you optimize your sales operations
- Communication: To send service updates, security alerts, and marketing communications (with consent)
- Legal Purposes: To comply with legal obligations and protect our rights
5. Data Sharing & Disclosure
We do not sell your personal data. We may share your information in the following circumstances:
5.1 Service Providers
We work with third-party service providers who assist in operating our platform:
- Cloud Infrastructure: Secure hosting and data storage providers
- AI/ML Services: Voice synthesis and natural language processing partners
- Telephony Providers: Carriers that enable outbound calling
- Payment Processors: Secure payment handling services
- Analytics Services: Usage analytics and performance monitoring
All service providers are bound by data processing agreements and are prohibited from using your data for their own purposes.
5.2 CRM Integrations
When you connect CallView to your CRM (HubSpot, Salesforce, ServiceTitan, etc.), call data and outcomes are synced according to your configuration. This data sharing is at your direction.
5.3 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
6. Data Security
We implement robust security measures to protect your data:
- Encryption in Transit: All data transmitted to and from CallView is encrypted using TLS 1.3
- Encryption at Rest: Stored data is encrypted using AES-256 encryption
- Access Controls: Role-based access controls limit who can view your data
- Infrastructure Security: SOC 2 Type II compliant cloud infrastructure
- Security Audits: Regular penetration testing and security assessments
- Employee Training: All staff receive data protection training
- Incident Response: Documented procedures for security incident handling
7. Data Retention
We retain your data according to the following guidelines:
- Account Data: Retained for the duration of your account plus 7 years for legal/tax purposes
- Call Recordings: Retained for 90 days by default; configurable based on your preferences
- Call Transcripts: Retained for 1 year or as configured in your account settings
- Voice Models: Retained while your account is active; deleted within 30 days of account termination
- Analytics Data: Aggregated and anonymized data may be retained indefinitely
You may request earlier deletion of specific data types by contacting our support team.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Portability: Request your data in a structured, machine-readable format
- Restriction: Request that we limit processing of your data in certain circumstances
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for processing where consent was the legal basis
To exercise these rights, please contact jude@callview.ai. We will respond within 30 days.
9. International Data Transfers
CallView operates globally. Your data may be transferred to and processed in countries outside your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place:
- Standard Contractual Clauses approved by relevant authorities
- Data processing agreements with all international service providers
- Compliance with applicable cross-border transfer requirements
10. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for platform functionality and authentication
- Analytics Cookies: Help us understand how you use CallView (optional)
- Preference Cookies: Remember your settings and preferences
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may impact platform functionality.
11. Third-Party Services
CallView integrates with third-party services. These services have their own privacy policies:
- CRM Systems: HubSpot, Salesforce, ServiceTitan, Pipedrive, GoHighLevel
- Payment Processing: Stripe, PayPal
- Cloud Services: AWS, Google Cloud Platform
- Analytics: Google Analytics, Mixpanel
We encourage you to review the privacy policies of any third-party services you choose to integrate.
12. Children's Privacy
CallView is a B2B service not intended for use by individuals under 18 years of age. We do not knowingly collect personal data from children. If we learn that we have collected data from a child under 18, we will promptly delete that information.
13. Philippines Data Privacy Act Compliance
As a company based in the Philippines, we comply with Republic Act No. 10173 (Data Privacy Act of 2012). Under DPA 2012, you have the right to:
- Be informed about how your data is being collected and processed
- Object to the processing of your personal data
- Access your personal data
- Correct inaccurate data
- Suspend, withdraw, or order blocking, removal, or destruction of personal data
- Be indemnified for damages due to inaccurate, incomplete, outdated, false, or unlawfully obtained data
- File a complaint with the National Privacy Commission
14. GDPR Compliance (EU Users)
For users in the European Economic Area, we process personal data under the following legal bases:
- Contract: Processing necessary to provide CallView services
- Legitimate Interests: Improving our services, security, and analytics
- Consent: Marketing communications and optional features
- Legal Obligation: Compliance with applicable laws
You may lodge a complaint with your local supervisory authority if you believe your rights have been violated.
15. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service at least 30 days before they take effect. The "Last updated" date at the top of this policy indicates when it was last revised. Your continued use of CallView after changes take effect constitutes acceptance of the updated policy.
16. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: